Absolutely! At Industrial Shed, we understand that having the right tools and equipment is crucial for your projects. If the item you need is out of stock, you can contact our team and we’ll work to source it for you as quickly as possible.

We have strong relationships with our suppliers and can often arrange for special orders or expedited restocking. Just let us know the specific product you’re looking for and we’ll provide you with an estimated timeline for availability and delivery.

Whether it’s a unique tool or bulk quantities, we’re committed to meeting your needs.

Yes, you can. At Industrial Shed, we get that plans change, and we’re here to help. If you need to tweak or cancel your order, reach out to us right away by phone or email.

As long as your order hasn’t shipped yet, we’ll do our best to adjust it—whether that means changing quantities, swapping out products or updating the delivery address.

Once your order is on the road, changes might not be possible, but we can still help sort out returns or exchanges after delivery. We’re all about making things work for you, so don’t hesitate to get in touch if you need to make a change.

We want to hear from you! Got questions, concerns or feedback?

Reach out—we’re ready to help. Whether you’re looking for product advice or need support with your order, give us a shout. We’ll get back to you within 48 hours, guaranteed. Just a heads up: if you reach out on a Friday, you can expect a response by Monday—but if we can swing it sooner, we will.

Don’t hesitate to connect with us; we’ve got your back.

We’ve got you covered with delivery options that fit your needs.

For customers across Australia, we offer standard and express shipping. But if you’re local to the Mornington Peninsula, you can count on our in-house delivery team to get your order to you fast—often with same-day or next-day delivery. Our internal, independent delivery service means we handle your order directly, so you get a faster, more reliable drop-off.

Just pick the delivery option that suits you at checkout, and we’ll make sure it gets there—no hassle, no delays.

Need it even quicker or have special instructions? Reach out, and we’ll work to make it happen.

Absolutely. If you’re nearby and prefer to collect your order yourself, we offer a local pick-up option from our store. It’s quick, easy, and saves you the delivery wait time. Just select "Pick Up" at checkout, and we’ll notify you as soon as your order is ready for collection.

Most in-stock items are available for same-day pick-up, so you can get your hands on what you need without delay.

When your order is ready, swing by our location during business hours and our team will have it prepped and waiting for you. If you need help loading up larger items, we’re more than happy to lend a hand.

For any special requests or if you’re running late, just give us a heads-up, and we’ll make sure everything goes smoothly when you arrive.

It’s all about making sure you get what you need, when you need it.

At Industrial Shed, we get it—timing is everything. That’s why we’re committed to getting your orders packed, shipped, and delivered as quickly as possible.

Here’s the rundown:

Order Processing: Once you place your order, our team gets to work. Most in-stock items are processed and packed within 1-2 business days. Place your order before noon and we’ll often have it processed the same day. We’re all about keeping things moving fast so you can get back to the job.

Local Delivery (Mornington Peninsula): If you’re on the Mornington Peninsula, you’re in luck. Our in-house delivery team is ready to get your order out the door, often with same-day or next-day delivery. Need it faster? Let us know, and we’ll do our best to bump it to the top of the list.

Standard and Express Shipping: For orders heading out across Australia, we offer standard and express options. Standard shipping typically takes 3-7 business days after processing, depending on where you are. Need it sooner? Go for express, and your order will be in your hands within 1-3 business days after it ships.

Special Orders and Large Shipments: Got a special order or a bulk shipment? These might take a little longer to process, but we’ll keep you updated every step of the way with expected timeframes and tracking info. You’ll know exactly when to expect your delivery.

Weekends and Holidays: We’re always open online, but orders placed on weekends or public holidays get processed on the next business day. For local deliveries, we might be able to make something work over the weekend—just give us a call if you’re in a pinch.

We’re all about getting your gear to you fast and hassle-free. Got questions or need something sped up? Reach out, and we’ll make it happen.

If your order arrives damaged, we’re here to make it right. Contact us as soon as possible with your order number, a description of the damage and a few photos showing the issue. This helps us assess the situation quickly and determine the best solution.

Depending on the extent of the damage, we can arrange for a replacement, set up a return or issue a refund. We’ll also provide guidance on whether you need to return the damaged item or if we’ll handle it another way. Our goal is to minimize any inconvenience and ensure you get what you need without any hassle.

Don’t worry—our team will keep you updated throughout the process and make sure everything is sorted out as quickly as possible. Just reach out and we’ll take care of the rest.

Returning a product is simple. Just make sure it’s within 30 days of purchase, in its original condition and you’ve filled out our return form.

Contact us with your order number and we’ll give you the green light.

Pack it up securely, then either ship it back or drop it off at our store.

Once we’ve received and checked it, we’ll process your refund or exchange.

Got questions? Give us a shout—we’re here to help.

Please note that special orders and change of mind returns are not eligible for a refund, in such case - store credit will be issued where possible.

Once we receive and inspect your returned item, we’ll process your refund within 3-5 business days.

Depending on your bank or payment provider, it may take an additional 3-7 business days for the refund to appear in your account.

We’ll notify you as soon as the refund is processed. If you have any concerns or need updates, feel free to reach out to our team.