A POWERFUL and INDISPENSABLE partner for the TRADE industry.

INDEPENDENT, PROFESSIONAL Tool Retailer on the Mornington Peninsula.

100% Happiness Guarantee.

Returns & Refund: Straightforward - No Fuss.

At Industrial Shed, we keep things simple. If something’s not right or you’re not satisfied, we’ll sort it out—fast and easy.

What Sets Us Apart?

Fast Turnaround: We don’t mess around. When you need to return an item, we process it quickly so you’re not left waiting. Our goal is to get your refund or exchange sorted fast so you can get back to work.

Local Touch: For customers on the Mornington Peninsula, we offer the added benefit of in-store returns for quicker resolution. No shipping hassles—just bring it back to us, and we’ll handle the rest.

No-Nonsense Support: We make returns and refunds straightforward. If there’s a problem, you won’t be stuck in endless back-and-forths. We’re hands-on and get it sorted with minimal hassle.

Clear Policies, No Surprises: We believe in being upfront. Our return and refund policy is clear, so you know exactly what’s covered—whether it’s warranty claims, special orders, or regular returns. You’ll never be left guessing.

Built for Tradies: We understand the demands of the job, so we’re all about making returns and refunds simple, quick, and no fuss—because downtime is the last thing you need.

Chat with our crew

Returns & Refunds Made Simple.

Returning a Product:

Eligibility: You’ve got 30 days to return your gear, provided it’s unused, in its original condition and comes with all the original packaging. Make sure everything’s intact—this helps us process your return quickly.

We’re all about keeping it simple, but the condition of the return is key to moving forward smoothly.

How to Start: Reach out to us with your order number and the reason for the return. Once we’ve got the details, we’ll guide you through the steps and get the return process started.

Whether it’s a quick exchange or a full refund, we’re here to make sure it’s handled swiftly.

Return Shipping: If we messed up or the product is faulty, we’ll cover the shipping costs — you won’t pay a thing. But if it’s a return for any other reason, the shipping is on you.

We’ll provide you with instructions on how to send it back to us, ensuring the process is as hassle-free as possible.

Refund Process:

Refund Time: Once your return hits our shop and we’ve given it a once-over to make sure everything checks out, we’ll process your refund within 3-5 business days. After that, it’s up to your bank to finish the job, which can take a few more days.

No messing around on our end—we’ll get the money moving as fast as we can.

How Refunds Are Issued: We keep it simple. Refunds go right back to the same payment method you used—whether that’s your credit card, PayPal, or any other method, you’ll see the cash land there.

No hoops to jump through, just straight back into your account where it belongs.

Need to Know: Keep in mind that if you used multiple payment methods or have a split payment, the refund will be divided the same way.

If there’s any issue with your refund, just give us a shout and we’ll sort it out.

Special Orders & Non-Refundables:

Sorry, Pal — No Change of Mind: When it comes to special orders or custom gear, there’s no turning back if you simply change your mind. Once we’ve ordered it or had it made specifically for you, it’s yours.

But if there’s a fault or issue with the product, don’t worry—we’ll step in and get it sorted quickly.

Non-Refundable Items: Some products, like consumables, clearance items, or specific tools, might not be eligible for returns. It’s always best to check the product page for details or get in touch with us if you’re unsure.

At Industrial Shed, we’ll make sure you know exactly what can be returned and what’s a final sale, so you can buy with confidence.

Faulty or Damaged Items:

If your order shows up damaged or faulty, no need to stress. Snap a few photos of the issue and send them our way with the details. We’ll get on it right away and sort it out—whether that means a replacement, repair, or refund, we’ve got you covered.

At Industrial Shed, we’re all about making sure your gear arrives in perfect condition and if it doesn’t, we’ll fix it fast.

Warranty Returns:

Built Tough, Covered When It’s Not.

At Industrial Shed, we stand behind the gear we sell. If something doesn’t hold up and it’s covered by a manufacturer’s warranty, we’ve got your back.

Here’s how warranty returns work:

Check the Warranty: First things first—make sure your item’s still under warranty. Each product comes with its own warranty terms, so have a look at the manual or head to the manufacturer’s website for the details.

Contact Us: Reach out with your order number, a description of the issue, and any photos that show what’s going wrong. We’ll assess the situation and get you sorted.

Repair or Replace: If it’s a warranty issue, we’ll work directly with the manufacturer to either repair or replace the item. Whether it’s a quick fix or a full swap, we’ll make sure you get what you need to get back on the job.

Shipping for Returns: If your product needs to be sent back for repairs or replacement, we’ll provide clear instructions. In many cases, the manufacturer covers the shipping, but we’ll guide you through the process so it’s hassle-free.

No Hassle: Our goal is to make warranty returns as painless as possible. If your gear isn’t performing as it should, we’ll take care of it and get you back up and running.

At Industrial Shed, we’re all about gear that’s tough and reliable. But when something goes wrong under warranty, we handle the details so you can stay focused on the job.